FAQS

(Frequently Asked Questions)

1. Can I use this device along with medicines?

Yes, you can use this device alongside your medication. As your condition improves, your doctor may gradually adjust or reduce your medicines.

2. Is this device a replacement for medicine?

No, this is not a direct replacement. It is designed to support your body naturally. As your symptoms improve, you may rely less on medication over time.

3. What does the EPT device actually do?

The device sends mild electrical pulses through the skin that:

• Stimulate nerves
• Block pain signals
• Release natural painkillers (endorphins)

This helps reduce pain and relax muscles.

4. Does it really work?                              

Yes, many users experience noticeable pain relief. It is especially helpful for:

• Muscle pain
• Joint pain
• Nerve-related pain

It is considered a low-risk and effective pain management solution.

5. What makes this product different?

This device comes with:

• 4 different therapy modes (beats)
• Dual power system (electricity + battery)
• Easy-to-use design for home therapy

6. Can I use the device while sleeping?

No, it is not recommended to use the device while sleeping. The therapy actively stimulates muscles and increases blood circulation, so you should stay awake during use.

7. How often should I use it?

You can use the device:

• Up to 4 times a day
• 30–60 minutes per session

Relief can last for several hours after each use.

8. Is it safe to use?

Yes, the device is generally safe. However:

• Do not use very high intensity
• Place electrodes properly
• Follow instructions carefully

9. Does it help with chronic or nerve pain?

Yes, it can help with:

• Chronic pain
• Nerve pain (like diabetic neuropathy)
• Muscle stiffness

Results may take time depending on the condition.

10. How long does it take to see results?

It depends on your condition:

• Mild pain → faster relief

Chronic issues → may take consistent use

11. Do you offer a warranty?

Yes, we provide a 1-year warranty for your peace of mind.

12. What is your return policy?

We offer a 7-day return policy in case of:

• Damaged product
• Manufacturing defect

The product must be unused and in original packaging.

13. Do you offer refunds?

Yes, refunds are available if:

• The product is faulty or damaged
• Return request is approved

Refunds are processed after product inspection.

14. Can I open the package before paying?

Yes, we offer Open Parcel Delivery so you can check the product before payment (if available in your area).

15. How can I contact support?

You can contact us via:

• WhatsApp
• Call
• Facebook/Website chat

Our team is ready to help you anytime.

16. What is the delivery time?
We deliver within 3–5 working days across Pakistan. Delivery time may vary depending on your location.

17. Is this product high quality?
Yes, our product is made with high-quality materials and is carefully tested to ensure safety, durability, and effective performance.